Privacy Policy – How 888gl Handles Your Personal Data

1Who We Are

888gl operates the online gaming platform available at 888gl.net. For the purposes of this Privacy Policy, "888gl", "we", "us" and "our" refer to the entity that operates this platform and is responsible for the collection and processing of personal data submitted by users.

This Privacy Policy applies to all users of the 888gl platform, including players who have registered an account, players who browse the platform without registering, and anyone who contacts us through any channel including live chat or email. By using 888gl, you confirm that you have read and understood this policy.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming guidelines, both of which are part of the overall agreement between you and 888gl.

2Data We Collect

When you register and use the 888gl platform, we collect the following categories of personal data:

We do not collect sensitive data categories such as racial or ethnic origin, religious beliefs, health data or political opinions. We also do not collect data about minors. The 888gl platform is strictly for adults aged 18 and above.

3How We Use Your Data

888gl uses the personal data we collect for the following specific purposes:

• Account creation and management: Setting up your player account, verifying your identity, storing your preferences and maintaining your account history.
• Processing transactions: Handling PKR deposits via JazzCash, Easypaisa, Raast, Bank Transfer and cards, and processing withdrawal requests back to your registered payment method.
• Fraud prevention and security: Detecting suspicious activity, preventing duplicate accounts, identifying bot usage and protecting the platform from misuse.
• Anti-money laundering (AML) compliance: Monitoring transaction patterns and verifying the source of funds where required by applicable standards.
• Customer support: Responding to your queries, resolving disputes and providing assistance through live chat and email.
• Platform improvement: Analysing usage patterns to improve game selection, site performance, deposit flows and overall player experience.
• Responsible gaming: Monitoring play behaviour to identify signs of problem gambling and making self-exclusion and deposit limit tools available.
• Marketing communications: Sending promotional offers, bonus notifications and platform updates — only where you have opted in to receive them.

4Legal Basis for Processing

888gl processes your personal data on one or more of the following legal grounds depending on the purpose:

• Contractual necessity: Processing required to provide the services described in the Terms and Conditions — account management, transaction processing and customer support.
• Legitimate interests: Fraud detection, platform security, abuse prevention and general platform analytics, where these do not override your fundamental rights.
• Legal obligation: Identity verification, AML monitoring and data retention required under applicable financial and platform operating standards.
• Consent: Marketing communications and optional notifications, which you can withdraw at any time.

5Payment Data

All PKR transactions on 888gl are processed through trusted third-party payment gateways. When you deposit using JazzCash, Easypaisa, Raast or Bank Transfer, your full payment credentials — such as your JazzCash PIN, Easypaisa mPIN or online banking password — are entered directly on the respective payment provider's interface and are never transmitted to or stored on 888gl servers.

What 888gl does retain is a transaction reference, the amount, the date and the payment method type. This is the minimum needed to match deposits to accounts, process withdrawals and investigate any payment disputes.

If you use a debit or credit card, the card details are handled entirely by the payment gateway provider under their own PCI-DSS compliant environment. 888gl does not store full card numbers.

6Cookies & Tracking Technologies

888gl uses cookies and similar technologies on the platform. A cookie is a small text file stored on your browser or device when you visit a website. We use the following types:

• Essential cookies: Required for the platform to function — session management, login authentication and security. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language and display settings across sessions.
• Analytics cookies: Help us understand how players navigate the platform, which pages are most visited and where technical issues occur. Data is aggregated and not linked to individual identities where possible.
• Marketing cookies: Used to deliver relevant promotional content on the platform. Only active if you have opted into marketing communications.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect platform functionality, including the ability to log in and make deposits.

7Third-Party Sharing

888gl shares personal data with third parties only in the following circumstances and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast gateway providers and card processing networks receive transaction data necessary to complete payments.
• Identity verification providers: Where third-party KYC services are used to verify CNIC documents or cross-reference identity data, those providers receive only the minimum data needed for verification.
• Game software providers: Providers of casino games, slots and live casino may receive a pseudonymous player identifier and session data to deliver game content. They do not receive your full name or payment details.
• Fraud prevention and AML services: Transaction monitoring tools may process financial data to detect unusual patterns.
• Legal authorities: Where required by a valid legal process, court order or equivalent obligation, 888gl may be required to disclose personal data to law enforcement or regulatory bodies.

888gl does not share, sell or license personal data to unaffiliated third parties for their own marketing or commercial purposes. Any third-party processor that handles personal data on our behalf is bound by data processing agreements that restrict how they may use that data.

8Data Storage & Security

Personal data collected through 888gl is stored on secure servers. The following security measures are in place:

• TLS encryption on all data in transit between your device and our servers
• Encryption at rest for sensitive personal data fields including identity documents
• Role-based access controls — only authorised team members with a legitimate operational reason can access personal account data
• Regular security assessments and monitoring for unauthorised access attempts
• Passwords stored as hashed values — even internal staff cannot see your plain-text password

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, 888gl will notify affected users as promptly as practicable and take immediate steps to contain the breach.

9Data Retention

888gl retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following general retention principles:

• Active account data: Retained for the full duration your account remains open, plus a reasonable period after closure to handle any outstanding queries or disputes.
• Transaction records: Financial transaction records are retained for a minimum period consistent with standard financial record-keeping practices to support any payment investigation or dispute resolution.
• Identity verification documents: Retained for the period required by applicable AML and KYC standards from the date of account closure.
• Support communications: Live chat transcripts and email correspondence retained for a reasonable period to allow follow-up on ongoing issues.
• Marketing opt-in records: Retained until you withdraw consent, plus a short period as evidence of consent having existed.

When retention periods expire, data is securely deleted or anonymised so that it can no longer be linked to an individual.

10Your Rights Over Your Data

As a user of the 888gl platform, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or email.

11Children's Privacy

888gl is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that the user is 18 or older, and we may request CNIC verification to confirm this during the account lifecycle.

If we become aware that personal data has been collected from a minor, the account will be closed immediately, any balance will be returned to the deposit source where possible, and all associated data will be deleted from our systems promptly.

If you are a parent or guardian and believe a minor has registered on 888gl, please contact our support team immediately via live chat so we can investigate and take action.

12Changes to This Privacy Policy

888gl may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable standards. When changes are made, the "Last updated" date at the top of this page will be revised accordingly.

For significant changes that materially affect how we use your personal data, we will notify registered users through the platform or via the contact details on file before the changes take effect. Your continued use of 888gl after any update constitutes acceptance of the revised policy.

We encourage you to review this page periodically so that you stay informed about how your data is being handled. If you have questions about any change, our support team is available 24/7 via live chat.

13Contact & Complaints

If you have any questions about this Privacy Policy, want to exercise a data right, or wish to raise a concern about how your personal data has been handled, please get in touch with the 888gl team:

• Live Chat: Available 24/7 directly on the platform — the fastest way to reach us for privacy queries.
• Email: [email protected] — for formal data requests or written complaints. Please include your registered username or email address so we can locate your account.

We aim to acknowledge all privacy-related requests within 3 business days and resolve them within 30 days. If you are not satisfied with our response to a complaint, you may have further recourse through applicable dispute resolution channels.